Refund Policy

1. 14-day money-back guarantee

If Pro is not right for you, ask for a refund within 14 days of a payment and we will refund that payment in full. No reason is needed.

After 14 days, a payment is not refundable, except as described in section 3 or where the law of your country gives you a right to a refund.

2. How to ask for a refund

Write to [email protected] from the email of your account, or reply to the receipt you got from NineLogix (NineLogix Global Commerce Limited), our online reseller and Merchant of Record. Include the date and amount of the payment.

The refund is made by the Merchant of Record to the original payment method. It usually appears within 5–10 business days, depending on your bank. When a payment is refunded, the Pro time it bought is removed from your account.

3. Service problems

If the Service is unavailable through our fault for more than 72 hours in a row, we refund the affected days in proportion, whenever the payment was made.

4. No automatic charges

Pro does not renew automatically, so there is nothing to cancel: when a paid period ends, your account returns to the Free plan with all your content kept.

5. Fair use

We may decline refunds that are clearly abusive, such as repeated buy-and-refund cycles, and payments for accounts closed for breaking our Terms of Service.